Terms of service

TERMS OF SERVICE

Effective Date: 31 January 2026
Last Updated: 31 January 2026

1. Introduction

Welcome to Menopause Alternative. These Terms of Service ("Terms") govern your use of our website (menopausealternative.com) and the purchase of our products.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

Please read these Terms carefully before placing an order.

2. About Us

Company Name: Menopause Alternative
Email: info@menopausealternative.com
Website: menopausealternative.com

We are a company registered in England and Wales.

3. Definitions

  • "We", "us", "our" refers to Menopause Alternative
  • "You", "your" refers to the customer or website user
  • "Products" refers to the supplements and wellness products we sell
  • "Website" refers to menopausealternative.com
  • "Order" refers to your purchase of products from us
  • "Contract" refers to the legally binding agreement between you and us when you place an order

4. Acceptance of Terms

By using our website or placing an order, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into binding contracts
  • You will use our website and products in accordance with these Terms
  • All information you provide is accurate and complete

5. Products and Services

5.1 Product Information

We make every effort to ensure that:

  • Product descriptions are accurate
  • Images represent the products as closely as possible
  • Ingredients and dosage information is correct

However:

  • Colours may vary slightly due to screen settings
  • We reserve the right to update product formulations (we'll notify you of significant changes)
  • Product availability may change without notice

5.2 Product Use

Our products are:

  • Food supplements
    • not medicines
  • Not intended to diagnose, treat, cure, or prevent any disease
  • Not a substitute for a varied, balanced diet and healthy lifestyle
  • Not a substitute for medical advice
    • consult your doctor before use, especially if you're pregnant, breastfeeding, taking medication, or have a medical condition

Important:

  • Do not exceed the recommended dose
  • Keep out of reach of children
  • Store in a cool, dry place
  • Check ingredients for allergens before use

5.3 Age Restriction

Our products are intended for adults aged 18 and over. By purchasing, you confirm you are at least 18 years old.

6. Ordering Process

6.1 How to Place an Order

  1. Select products and add to your basket
  2. Review your basket and proceed to checkout
  3. Provide delivery and billing information
  4. Choose delivery method
  5. Review your order summary
  6. Make payment
  7. Receive order confirmation email

6.2 Order Acceptance

  • Your order is an offer to purchase products from us
  • We will send you an order confirmation email acknowledging receipt of your order
  • A contract is formed when we dispatch your order and send you a dispatch confirmation email
  • We reserve the right to refuse or cancel any order at our discretion (e.g., pricing errors, product unavailability, suspected fraud)

6.3 Order Accuracy

Please check your order carefully before submitting. You are responsible for ensuring:

  • Delivery address is correct and complete
  • Product selection is correct
  • Quantities are correct

We cannot be held responsible for delays or non-delivery due to incorrect information provided by you.

7. Pricing and Payment

7.1 Prices

  • All prices are in British Pounds (£) and include VAT at the applicable rate
  • Prices are subject to change without notice
  • The price charged will be the price displayed at the time you place your order
  • We reserve the right to correct pricing errors (we'll notify you and give you the option to cancel)

7.2 Payment

  • Payment is required in full at the time of ordering
  • We accept: Credit/Debit Cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay (or your accepted methods)
  • Payment is processed securely by our payment provider (Shopify Payments, Stripe, PayPal, Vivawallet)
  • We do not store your full card details

7.3 Promotional Codes and Discounts

  • Promotional codes must be entered at checkout
  • Only one promotional code can be used per order (unless stated otherwise)
  • Promotional codes cannot be applied to past orders
  • We reserve the right to cancel or modify promotions at any time
  • Promotional codes cannot be exchanged for cash

8. Delivery

8.1 Delivery Areas

We deliver to:

  • UK mainland (England, Scotland, Wales)
  • Northern Ireland (may have different delivery times)
  • International (selected countries - check at checkout)

We do not deliver to PO Boxes or BFPO addresses.

8.2 Delivery Times

UK Standard Delivery: 3-5 business days
UK Express Delivery: 1-2 business days
International Delivery: 7-14 business days

Delivery times are estimates only and not guaranteed. We are not liable for delays caused by:

  • Courier delays
  • Customs delays (international orders)
  • Incorrect delivery information
  • Events beyond our control (e.g., strikes, severe weather)

8.3 Delivery Costs

  • FREE UK Standard Delivery on orders over £100
  • £5 UK Standard Delivery on orders under £99
  • International shipping rates vary by destination

Delivery costs are displayed at checkout before you complete your order.

8.4 Failed Delivery

If delivery fails due to:

  • Incorrect address provided by you
  • No one available to receive the parcel
  • Refusal to accept delivery

You will be responsible for:

  • Re-delivery charges
  • Return shipping costs (if the parcel is returned to us)

8.5 Risk and Title

  • Products remain our property until delivered to you
  • Risk passes to you upon delivery
  • You are responsible for the products once delivered

For full delivery information, see our Shipping Policy.

9. Returns and Refunds

9.1 Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your products, for any reason.

9.2 Return Conditions

Returns are accepted if:

  • Products are unopened and unused
  • Products are in original packaging with seals intact
  • You notify us within 14 days of receipt
  • Products are returned within 14 days of notification

9.3 Return Process

  1. Email info@menopausealternative.com within 14 days
  2. Include your order number and reason for return
  3. We'll provide return instructions
  4. You pay return shipping costs
  5. We'll refund you within 14 days of receiving the return

9.4 Faulty or Damaged Products

If you receive faulty, damaged, or incorrect products:

  • Notify us within 24 hours of delivery
  • Email info@menopausealternative.com with photos
  • We'll arrange replacement or refund
  • We'll cover return shipping costs

For full returns information, see our Return and Refund Policy.

10. Your Consumer Rights

10.1 Consumer Rights Act 2015

Under the Consumer Rights Act 2015, products must be:

  • As described
    • match the description given
  • Fit for purpose
    • suitable for their intended use
  • Satisfactory quality
    • free from defects, safe, and durable

If products don't meet these requirements, you're entitled to:

  • Repair or replacement (within 30 days)
  • Price reduction or refund (after 30 days or if repair/replacement fails)

10.2 Statutory Rights

These Terms do not affect your statutory rights as a consumer under UK law. For more information, visit www.citizensadvice.org.uk or contact Citizens Advice.

11. Limitation of Liability

11.1 What We're Responsible For

We are responsible for:

  • Delivering products that match their description
  • Providing products of satisfactory quality
  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation

11.2 What We're Not Responsible For

To the extent permitted by law, we are not liable for:

  • Indirect or consequential losses (e.g., loss of profits, business, or opportunity)
  • Losses caused by your misuse of products (e.g., exceeding recommended dose, ignoring warnings)
  • Allergic reactions (you're responsible for checking ingredients)
  • Interactions with medications (consult your doctor before use)
  • Results or outcomes
    • our products are supplements, not medicines, and results vary
  • Delays beyond our control (e.g., courier delays, customs, force majeure)

11.3 Maximum Liability

Our total liability to you for any claim arising from your order is limited to the total amount you paid for that order.

11.4 Health Disclaimer

Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease. Always:

  • Consult your doctor before use, especially if pregnant, breastfeeding, taking medication, or have a medical condition
  • Read product labels and ingredients carefully
  • Do not exceed recommended doses
  • Discontinue use if adverse reactions occur

We are not liable for any health issues arising from product use.

12. Intellectual Property

12.1 Our Rights

All content on our website is protected by intellectual property rights, including:

  • Website design and layout
  • Text, images, graphics, logos
  • Product names and descriptions
  • Trademarks and branding

You may not:

  • Copy, reproduce, or distribute our content without permission
  • Use our trademarks or branding
  • Scrape or extract data from our website

12.2 Your Use

You may:

  • View and print pages for personal, non-commercial use
  • Share links to our website on social media

13. User Accounts

13.1 Account Creation

If you create an account:

  • You're responsible for maintaining account security
  • You must keep your password confidential
  • You're responsible for all activity under your account
  • You must notify us immediately of unauthorized access

13.2 Account Termination

We reserve the right to suspend or terminate your account if:

  • You breach these Terms
  • You engage in fraudulent activity
  • You abuse our services or staff

14. Privacy and Data Protection

We collect and process your personal data in accordance with UK GDPR and the Data Protection Act 2018. For full details, see our Privacy Policy.

By using our website, you consent to our collection and use of your data as described in our Privacy Policy.

15. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for:

  • The content of third-party websites
  • The privacy practices of third-party websites
  • Any transactions with third parties

Please review their terms and privacy policies before use.

16. Force Majeure

We are not liable for delays or failures to perform our obligations due to events beyond our reasonable control, including:

  • Natural disasters (floods, earthquakes, severe weather)
  • War, terrorism, civil unrest
  • Government actions or restrictions
  • Strikes or labour disputes
  • Pandemics or epidemics
  • Failure of suppliers, couriers, or utilities

17. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

19. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and us regarding your use of our website and purchase of products.

20. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date.

Material changes will be notified by:

  • Email notification
  • Prominent notice on our website

Continued use of our website after changes constitutes acceptance of the updated Terms.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

However, if you're a consumer in Scotland or Northern Ireland, you may bring proceedings in your local courts.

22. Dispute Resolution

22.1 Contact Us First

If you have a complaint or dispute, please contact us first at info@menopausealternative.com. We'll do our best to resolve the issue quickly and fairly.

22.2 Alternative Dispute Resolution

If we cannot resolve your complaint, you may use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

You may also contact Citizens Advice or Trading Standards for assistance.

23. Contact Information

Questions about these Terms?

📧 Email: info@menopausealternative.com
⏰ Response Time: Within 24 hours (Monday-Friday, 9am-5pm GMT)

Company Information:
Menopause Alternative
Email: info@menopausealternative.com
Website: menopausealternative.com