Refund policy

RETURN AND REFUND POLICY

Effective Date: 31 January 2026
Last Updated: 31 January 2026

Our Commitment

At Menopause Alternative, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Your UK Consumer Rights

Under the UK Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order and return products within 14 days of receiving them, for any reason.

14-Day Return Period

You have 14 days from the date you receive your order to:

Decide if you want to keep the products
Notify us if you wish to return them
Send the products back to us

To initiate a return:

Email us at info@menopausealternative.com within 14 days of receiving your order
Include your order number and reason for return
We'll provide return instructions and our return address

Return Conditions

We accept returns if:

✅ Products are unopened and unused
✅ Products are in their original packaging with all seals intact
✅ Products are returned within 14 days of receipt
✅ You have notified us of your intention to return

We cannot accept returns if:

❌ Products have been opened or used (for hygiene and safety reasons)
❌ Seals or packaging have been broken
❌ Products are returned after 14 days
❌ Products show signs of use or damage

Exception: Faulty, damaged, or incorrect items (see below)

Return Shipping Costs

Customer Responsibility:

You are responsible for the cost of returning products to us
We recommend using a tracked delivery service
We are not responsible for items lost or damaged in return transit
Keep your proof of postage until your refund is processed

Return Address:
Menopause Alternative
1 Red Lion Yard
Colchester
CO1 1DX

Damaged or Faulty Products

If you receive damaged, faulty, or incorrect products:

You must notify us within 24 hours of delivery by:

Emailing info@menopausealternative.com
Including your order number
Providing photos of the damaged/faulty product and packaging
Describing the issue

We will:

Investigate your claim within 48 hours
Arrange a replacement or full refund (your choice)
Provide a prepaid return label (you won't pay return shipping)
Process your refund or send replacement within 5-7 business days

Your Rights:
Under the Consumer Rights Act 2015, if products are faulty or not as described, you're entitled to a repair, replacement, or refund. We'll cover all return shipping costs for faulty items.

Refund Process

Once we receive your returned products:

Inspection: We'll inspect the products within 2-3 business days
Approval: If the return meets our conditions, we'll approve your refund
Processing: Refunds are processed within 14 days of receiving your return
Payment: Refunds are issued to your original payment method

Refund Amount:

Full product price refunded
Original shipping costs are not refunded (unless the product was faulty/incorrect)
Return shipping costs are not refunded (unless the product was faulty/incorrect)

Refund Timeline:

Credit/Debit Card: 5-10 business days after processing
Other methods: Up to 14 days after processing

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened:

Supplements and vitamins (if seal is broken)
Topical products (if seal is broken)
Gummies (if seal is broken)

Exception: If the product is faulty, damaged, or incorrect, we'll accept returns even if opened.

Exchanges

We don't offer direct exchanges. If you'd like a different product:

Return your original order for a refund (following the process above)
Place a new order for the product you want

This ensures you receive your preferred product as quickly as possible.

Cancellations Before Dispatch

If your order hasn't been dispatched yet:

Email info@menopausealternative.com immediately
Include your order number and request cancellation
We'll cancel and refund your order if it hasn't been dispatched
If already dispatched, follow the standard return process

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

Check your bank account or payment method again
Contact your bank or credit card company (processing can take time)
Contact your payment provider
If you've done all of this and still haven't received your refund, email us at info@menopausealternative.com

Partial Refunds

We may issue partial refunds in the following cases:

Products returned after 14 days (at our discretion)
Products showing signs of use or damage
Products returned without original packaging
Products missing components or accessories

Sale and Promotional Items

Sale items can be returned following the same policy
Promotional items and free gifts must be returned with your order
Bundle discounts: If you return part of a bundle, the refund will be adjusted to reflect individual product pricing

International Returns

For international orders:

You're responsible for return shipping costs and any customs fees
Products must be returned within 14 days of receipt
We recommend using a tracked, insured shipping method
Refunds are processed in GBP (£) to your original payment method

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015. You have legal rights in relation to products that are faulty or not as described.

For more information about your statutory rights, contact your local Citizens Advice Bureau or visit www.citizensadvice.org.uk

Contact Us

Questions about returns or refunds?

📧 Email: info@menopausealternative.com
⏰ Response Time: Within 24 hours (Monday-Friday, 9am-5pm GMT)

Include in your email:

Order number
Reason for return
Photos (if damaged/faulty)

Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.